
Troubleshooting
Helping you navigate the system
By Hayley1 author17 articles
How do I change my Atlas password after logging in?Updating your password following logging in
What if I don't have access to the registered email account?Regaining access to Atlas
How do I allow pop-ups on my Apple device?Allowing pop-ups on Atlas to resolve training launch issues
How do I allow pop-ups on Android devices?Why does my training course not launch?
How do I allow pop-ups?Allowing pop-ups on devices such as Firefox or Samsung Internet
How do I clear cookies and cache?Clearing these can help improve Atlas performance
How do I resolve a duplicate username or email error in Atlas?Resolving common issues in Atlas
How can I fix the “exceeding entitlement limit” error in Atlas?Fixing entitlement issues in Atlas
Why am I getting an error about public holidays or non-working days in Atlas?Fixing error messages on Atlas
Why isn't Atlas working on my device?Fixing common Atlas issues
How do I update and check my device clock?Making sure your computers time and date is correct
Why won't my dashboard load?Troubleshooting Atlas Dashboard issues
What happens if I keep getting error messages trying to log in?If you are struggling to get into Atlas
Why has my phone icon has disappeared?What to do if you have lost access to the advice line
How do I find and change my advice line PIN?locating your PIN in Atlas
How can I resolve missing icons in Atlas?Resolving missing Icons in Atlas
Why aren't my employee's receiving their training courses?
