Troubleshooting
Helping you navigate the system
By Hayley and 1 other2 authors19 articles
- How do I change my Atlas password after logging in?Updating your password following logging in
- What if I don't have access to the registered email account?Regaining access to Atlas
- How do I allow pop-ups on my Apple device?Allowing pop-ups on Atlas to resolve training launch issues
- How do I allow pop-ups on Android devices?Why does my training course not launch?
- How do I allow pop-ups?Allowing pop-ups on devices such as Firefox or Samsung Internet
- How do I clear cookies and cache?Clearing these can help improve Atlas performance
- How do I resolve a duplicate username or email error in Atlas?Resolving common issues in Atlas
- How can I fix the “exceeding entitlement limit” error in Atlas?Fixing entitlement issues in Atlas
- Why am I getting an error about public holidays or non-working days in Atlas?Fixing error messages on Atlas
- Why isn't Atlas working on my device?Fixing common Atlas issues
- How do I update and check my device clock?Making sure your computers time and date is correct
- Why won't my dashboard load?Troubleshooting Atlas Dashboard issues
- What happens if I keep getting error messages trying to log in?If you are struggling to get into Atlas
- Why has my phone icon has disappeared?What to do if you have lost access to the advice line
- How do I find and change my advice line PIN?locating your PIN in Atlas
- How can I resolve missing icons in Atlas?Resolving missing Icons in Atlas
- Why aren't my employee's receiving their training courses?
- How can I resolve issues with locked or inaccessible accounts in Atlas?Resolving locked accounts
- How do I add and link employee records to user accounts in Atlas, and troubleshoot errors?Linking employee records in Atlas