1. Use Incognito Mode
Using Incognito mode in Google Chrome is a quick and effective way to bypass cached data, cookies, and extensions that might interfere with loading Atlas. To open an Incognito window:
Open Google Chrome.
Click on the three-dot menu in the top-right corner.
Select New Incognito Window.
Try accessing Atlas in this window. If the issue is resolved in Incognito mode, it indicates that cached data or extensions in your regular browser session may be causing the problem.
When you browse the internet, your browser (such as Chrome) stores information from websites in its cache and cookies. The cache saves parts of web pages, like images, to help them load faster on future visits. Cookies store data such as your site preferences and login status. Over time, this stored data can cause problems, including loading errors or formatting issues on websites. Clearing your cache and cookies removes this saved information, which can help resolve these problems and improve your browsing experience.
Additionally, browser extensions can sometimes block scripts or content required for websites to function properly. Disabling extensions temporarily can help identify if they are causing the issue. Another quick way to test if cached data or cookies are the problem is to use Incognito mode in your browser, which bypasses these stored files and extensions.
2. Disable Browser Extensions
Extensions can sometimes block scripts or content required for Atlas to function properly. To disable extensions:
Open Google Chrome.
Click on the three-dot menu in the top-right corner.
Go to More Tools > Extensions.
Toggle off extensions one by one and test Atlas after each.
3. Try Another Supported Browser
If the issue persists, consider using another supported browser to access Atlas. Ensure the browser is up-to-date to avoid compatibility issues.
Additional Tips for Consistent Access
Regularly clear your browser’s cookies and cache to prevent data conflicts.
Keep your browser updated to the latest version.
Use supported browsers for optimal performance.
Follow these steps:
Open Chrome and click the three dots in the top right corner of the browser window.
Select ‘History’, then click ‘History’ again from the menu that appears.
On the left, click ‘Clear browsing data’.
In the pop-up window, tick the boxes for ‘Cookies and other site data’ and ‘Cached images and files’.
Click ‘Clear data’ to delete the selected items.
Finally, refresh your Atlas tab and log back in.
Alternatively, you can navigate to Settings > Privacy and Security > Clear Browsing Data to access the same options for clearing cookies and cache.
