How can I enable and troubleshoot SSO settings in Atlas?
Single Sign-On (SSO) is a convenient feature in Atlas that allows users to log in using a single set of credentials. This guide explains how to enable SSO settings, clarifies permissions requirements, and provides troubleshooting tips for common issues.
Steps to Enable SSO Permissions
To enable SSO in Atlas, follow these steps:
Navigate to the Company > Users section in the Atlas portal.
Locate your user account and select Edit HR Permissions (not "View User Details").
Enable the permission labeled Can configure Single Sign-On.
Save your changes and refresh the page.
Log out of the Atlas portal and log back in.
After re-logging in, the SSO section will appear in the left-side menu, allowing you to begin configuration.
Clarification on Permissions
You only need to enable the SSO permission for the user who will be setting up SSO. It is not necessary to enable this permission for all users in the system.
Troubleshooting Common SSO Issues
If you encounter issues while accessing or configuring SSO settings, try the following steps:
Clear Browser Cache and Cookies: This can resolve issues caused by outdated or corrupted data.
Use a Private/Incognito Window: This helps rule out problems caused by browser extensions or cached data.
If the issue persists, contact Atlas support for further assistance.
Conclusion
Enabling and configuring SSO in Atlas is a straightforward process that involves updating user permissions and refreshing the portal. Ensure that only the user responsible for SSO setup has the necessary permissions. If you encounter any issues, standard browser troubleshooting steps can often resolve them. For additional help, reach out to Atlas support.