Assign Training to Multiple Users

Go to the main menu on the left and select Manage training.
Click Training courses and bundles.
If an employee does not appear in the employee list, switch to the 'User' list and search using their full name, including first, middle, and last names.

Assign a Course to Staff

Find the course you want to assign.
Click Actions and select Assign.
Choose who should receive the training:
Entire company
Specific departments
Specific sites
Selected users
If you pick a department or site, Atlas will send the training to everyone in that group.
To complete assigned training, employees must navigate in the Atlas portal to Dashboard > Your Area > Take Training > Launch.
Training courses cannot be accessed via the mobile app; users must log into the Atlas portal to complete their assigned training.

To ask users to take the training again (even if they have already passed), select Invite people again.
Use the "Don't invite people if they have already passed" setting to ensure only those who still need the training are invited.

To see which employees have already been assigned the training:
Click Actions.
Select View Trainees.
Regularly verify and update trainee lists to ensure assignments are correct and visible.

Display or Loading Issues: Training courses may not appear correctly because of cached data or browser extensions interfering with Atlas.
Incomplete User Profiles or Permissions: If an assigned training is missing from an employee’s dashboard or reports, an incomplete user profile might be the cause.
Course Naming Discrepancies: Specific courses may appear under alternative names depending on the view or configuration in Atlas.

Log into Atlas via an incognito or private window in Google Chrome. This disables extensions and uses fresh cache data to ensure an up-to-date view.
Steps to open an incognito window:
1. Open Google Chrome.
2. Click the three-dot menu icon in the upper-right corner.
3. Select "New Incognito Window."
Use the incognito window to log in and check if the trainings appear accurately.

Ensure the assigned employee’s profile in Atlas is fully completed:
1. Navigate to Employee/Workers > Manage.
2. Open the relevant employee record.
3. Verify all required fields in the profile are filled.
4. Save changes and reassign the training bundle.
Once the above is completed, the training should properly appear in dashboards and reports.

For specific courses like First Aid Level 3 Plus (or its replacement):
1. Switch to List View where alternative course names (e.g., “First Aid Essential”) may appear.
2. Log out and back into Atlas to refresh assigned courses.
3. Go to Actions > View Trainees to verify training assignments.
4. If unassigned, use Actions > Assign to reassign the course.
5. Verify user access permissions in Employees > Manage > [Select user] > Administration tab. Ensure the "Grant Access to Atlas" checkbox is enabled.
If training still does not appear, assign the course using Actions > Assign and have users log out and back in to refresh their view.
Verify the user's Atlas access is enabled by navigating to Employees > Manage > View (pink eye icon) > Administration tab and checking the "Grant access to Atlas" option.