How to Troubleshoot Issues with Holiday & Absence Pages and Understand Holiday Data Display
When using the Holiday & Absence pages in Atlas, you may encounter issues such as missing data, intermittent loading problems, or unexpected holiday data display. This article provides troubleshooting steps and explains how user permissions can affect holiday data.
Common Issues with Holiday & Absence Pages
Missing Data or "No Data to Display" Message: Sometimes, the Holiday & Absence request pages fail to load data or display a "There is no Data to display" message. This is often caused by cached browser data or session issues.
Intermittent Loading Problems: In some cases, the pages may require multiple refreshes to display data correctly. This issue is also linked to browser caching or extensions interfering with the application.
Holiday Days Automatically Approved: If your vacation days appear as already approved when added, it may be due to user permissions that allow you to approve your own absences.
Troubleshooting Browser and Session Problems
To resolve issues related to missing or intermittently loading data:
Sign Out and Sign Back In: - Log out of the application. - Use a private browsing mode (e.g., incognito mode in Google Chrome or a similar feature in your preferred browser). - Sign back into the application. This bypasses cached data and extensions that may block or hide page data.
Clear Browser Cache: - If the issue persists, clear your browser's cache and cookies. - Restart your browser and try accessing the application again.
Use a Supported Browser: - Ensure you are using a browser supported by the application for optimal performance.
Understanding User Permissions and Holiday Data Display
User permissions can directly impact how holiday data is displayed. For example:
If you have the "approve own absence/holidays" permission enabled, any new vacation entries you add will appear as already approved.
How to Adjust Permissions:
Navigate to Company > Users in the application.
Click the three dots next to your name and select Edit e-learning permissions.
Disable the option to approve your own absences if you do not want vacation days to auto-approve.
Conclusion
By following these troubleshooting steps and understanding how permissions affect holiday data, you can resolve most issues with the Holiday & Absence pages. If problems persist, consider reaching out to support for further assistance.