When onboarding users in Atlas, you may encounter errors related to existing email accounts or associations. Managing such conflicts often involves addressing duplicate or already existing user email addresses, particularly within Atlas
Error Messages: Common errors include “User already exists,” issues with adding an email due to prior associations, and errors when reactivating inactive employees. Specific scenarios include reusing emails for archived users, reactivating returning employees, and handling emails already used in other Atlas accounts.
Common Scenarios Leading to Email Address Conflicts
Reusing Emails for Archived Users
Email addresses of archived users may be reused if specific conditions are met:
Set the user to "Inactive" before archiving.
Ensure the email is not linked to an active account in another company.
Attempting to Reactivate a Returning Employee
To reactivate a returning employee, address inactive profile issues by:
Navigating to Company → Users.
Searching the user’s name.
Selecting View/Edit User Details.
Archiving the user if applicable.
Using Grant Access after the profile update.
Emails Already Used in Another Atlas Account
Emails shared across accounts are not permitted; assign a unique email for seamless onboarding.
Resolution Steps: Follow the solutions appropriate to the encountered error.
For archived users with reusable emails:
Check if the user was set to "Inactive" before archiving.
Confirm the email is not tied to an active account in another company.
To reactivate returning employees:
Navigate to Company → Users.
Search for the employee and choose View/Edit User Details.
Archive the user if necessary, then select Grant Access to reactivate.
If the email is already used in another account, assign a unique email address.
Tips to Avoid Email Conflict Issues
Confirm emails are not associated with active accounts before assigning them.
Use unique or company-specific email addresses to avoid conflicts.
Archive users and set them to "Inactive" before reusing their emails.