When onboarding users in Atlas, you may encounter errors related to existing email accounts or associations. Managing such conflicts often involves addressing duplicate or already existing user email addresses, particularly within Atlas
This applies specifically to Atlas, a platform designed for efficient user management.
Error Messages: Common errors include “User already exists,” issues with adding an email due to prior associations, and errors when reactivating inactive employees. Specific scenarios include reusing emails for archived users, reactivating returning employees, and handling emails already used in other Atlas accounts.
Another common issue is duplicate email accounts, where a single email address cannot be used for two separate accounts. This requires the user to provide a different email address that isn’t already in use.
Common Scenarios Leading to Email Address Conflicts
Reusing Emails for Archived Users or Marking Employees as Leavers
Email addresses of archived users may be reused if specific conditions are met, or you can request the previous employer to mark the employee as a leaver to release their existing account.
Set the user to "Inactive" before archiving.
Ensure the email is not linked to an active account in another company.
Reactivating Returning Employees
To reactivate a returning employee, you can use the "New User" option and then select "Grant Access" to reassign access using the existing email tied to the prior record.
Navigating to Company → Users.
Searching the user’s name.
Selecting View/Edit User Details.
Archiving the user if applicable.
Using Grant Access after the profile update.
Emails Already Used in Another Atlas Account
If a new hire’s email is already in use, you can either request their previous employer to mark them as a leaver or register the employee with an alternative email address.
Emails shared across accounts are not permitted; assign a unique email for seamless onboarding.
Resolution Steps: Follow the solutions appropriate to the encountered error.
For archived users with reusable emails:
Check if the user was set to "Inactive" before archiving.
Confirm the email is not tied to an active account in another company.
Alternatively, request the previous employer to mark the employee as a leaver.
To reactivate returning employees:
Use the "New User" option and select "Grant Access" to reassign access using the existing email tied to the prior record.
If the email is already used in another account, assign a unique email address or request the previous employer to release the account.
Tips to Avoid Email Conflict Issues
Confirm emails are not associated with active accounts before assigning them.
Use unique or company-specific email addresses to avoid conflicts.
Regularly audit and update user records to ensure inactive accounts are deactivated.
Communicate with previous employers when transitioning employees to avoid conflicts.