When onboarding users in Atlas, you may encounter errors related to existing email accounts or associations.
Error Messages: Common errors include “User already exists,” issues with adding an email due to prior associations, and errors when reactivating inactive employees.
It is not possible to create this user due to existing email associations or account conflicts from a previous employer.
Resolution Steps: Follow the solutions appropriate to the encountered error.
To clear prior associations, contact the user’s previous employer to remove the linked account or use an alternate email for registration.
For active accounts in your organization, link the existing email to avoid duplicate account errors.
Reactivate returning employees by searching for their user details and using the Grant Access option in the Users section.