How to resolve missing icons (Email, Telephone) or address access issues for users in Atlas
Introduction
Proper user access permissions in Atlas are essential to ensure employees and administrators can effectively navigate the system and perform their roles. This guide addresses common issues related to missing interface icons (e.g., envelope and telephone) and provides step-by-step resolutions.
Why Icons Matter
Icons like the envelope (email access) and telephone (advice access) in Atlas indicate that the user has been granted specific permissions. Missing icons may signal incomplete configurations or conflicts with user access.
Troubleshooting Missing Envelope Icon for Employees
The envelope icon signifies email access on Atlas. If you notice it is missing for a newly added employee, follow these troubleshooting steps:
Grant Access Through Administration: Ensure the employee has access granted in the system by: - Going to their employee record under the Administration section. - Granting user access explicitly.
Check for Existing User Profile Conflicts: - If you see a message stating that "the user already exists," confirm that the email address is correct and unique to your company. - If the same email is associated with another company’s account, request the previous company to remove the user’s profile from their system.
Troubleshooting Missing Telephone Icon for Service-Related Roles
The telephone icon allows access to advice line numbers and PINs. If a user lacks this icon, they may not have the necessary permissions. To resolve the issue:
Verify Role Permissions: - Ensure that simply having a role like "Service Owner" is not assumed sufficient for access. - Permissions such as "Can access advice" must be enabled explicitly.
Grant Authorisation via Admin Settings: - An administrator must configure the permission settings under the user profile after receiving authorisation (e.g., from your company’s approved contact).
Understanding the Employee Interface: Missing Icons
In Atlas, the interface uses intuitive symbols to denote user access:
Envelope Icon: If absent, the user does not have login access to the application, possibly due to incomplete account setup.
Final Tips
Regularly audit user permissions to prevent missing access icons or unauthorised access.
Train administrators on onboarding procedures and removing duplicate accounts to streamline access management.