If you’ve been authorised to contact our advice lines, your personal advice number will be visible when you log into Atlas. Simply look to the top right corner of your account and click the symbol shown below.
Your advice number is unique to you – it helps us identify you and access your previous advice history.
Keep your advice number confidential – do not share it with anyone else.
Managing Your Advice Pin
Click the advice number symbol to manage your advice pin.
You’ll see an eye icon – click this to view your current pin (if you haven’t changed it before, the default is 1234).
To update your pin, use the ‘Change Advice Pin’ button at the bottom of the screen.
Important: You must change your pin at least once before contacting the helpline. This ensures your pin is private and secure.
Treat your advice pin like a password – never share it with anyone.
Calling the Advice Line
When you call for advice:
Select the service you need (Health & Safety or Employment Law).
Enter your advice number and your 4-digit pin when prompted.
If your details match our records and you are an active advice user, you’ll be connected to one of our Advisors.
Troubleshooting: Can’t See Your Advice Number?
First, check with your company’s service owner to confirm you still have permission to access advice.
If your advice number is blank, refresh your permissions:
Untick ‘Can access advice’ and click ‘Save’.
Go back into your permissions, tick ‘Can access advice’ again, and click ‘Save’.
Your advice number should now appear.
Need more help? If you’re still having trouble, please contact your service owner or our support team for further assistance.