What happens if I keep getting error messages trying to log in?
Error Messages and Account Lockouts
If you exceed the number of allowed attempts, wait 10–15 minutes before trying again.
If you see ‘Your Account is Locked’:
Take a screenshot of the message.
Email the screenshot to [email protected] and request your account to be unlocked.
Access removed by your Service owner – if you believe this is in error contact them to reinstate access.
Incorrect details. Check these and re-enter and try again. Click show password check box on login page to check password is correct.