Boost your account security by enabling Multi-Factor Authentication (MFA) for your users. MFA adds an extra layer of security by requiring users to verify their identity through an additional method, such as an authenticator app, after entering their password. This ensures that only authorized users can access their accounts.
How to Manage MFA for Users:
Go to Company > Users from your Dashboard.
Use the filters at the top to quickly check the MFA status for each employee.
From here, you can grant MFA access to users or review who already has MFA enabled.
Note: Only users with the HR profile in Atlas have the ability to view or manage MFA settings. Ensure you have the appropriate permissions before making changes.
Select the Actions button next to the user you want to enable MFA for, then choose View/Edit User Details. Under the Access Rights section, you’ll find the option to activate Multi-Factor Authentication. If an employee is having trouble logging in and requires MFA to be disabled, follow these steps:
Navigate to the Company Users section in Atlas.
Locate the employee’s name and click the three dots next to it.
Select View/Edit Details.
Scroll to the bottom of the page.
Toggle Multi-Factor Authentication (MFA) off. Once MFA is disabled, the employee can log in without the additional authentication step.
Or you can add MFA in bulk for all users. Click the actions button next to the add user button:
Don’t forget to save your changes after enabling MFA. Once activated, the user will need to enter a verification code from an authenticator app each time they log in. The next time they sign in, they’ll be guided step-by-step to set up MFA with their device.
If a user loses access to their authenticator device (such as their mobile phone), you can easily reset their MFA by going to View/Edit User Details and selecting Reset MFA.
Troubleshooting MFA Errors
Error: "Account already has a verification code" or "Wrong code entered"
If you experience these errors after MFA has been turned off and back on, follow these steps:
Contact an administrator to re-sync your MFA settings in Atlas.
Log in to Atlas and follow the on-screen MFA setup steps.
Scan the QR code again and enter the new verification code from your authenticator app. This process refreshes the app token and resolves the errors.
When logging in with MFA enabled, users will first enter their username and password, then be prompted with the following screen to complete authentication: If MFA has been reset by support, the user must complete the setup process again. Here’s how:
Install a free authenticator app, such as Google Authenticator or Microsoft Authenticator, on your phone.
Log in to Atlas. When prompted, scan the provided QR code using the authenticator app.
Follow the on-screen instructions to link your device and complete the setup. If you encounter issues during setup, try the following:
Repeat the QR code scan.
Reinstall the authenticator app and try again.
