Overview
If you try to log in to Atlas with SSO and see an error (for example, “User not found”, “Access denied”, or an IdP‑specific error), follow these steps.
Step 1: Check Your Email Address
Confirm you entered your work email address that is registered in Atlas.
If you have multiple emails, try the one your organisation uses for other corporate apps.
Step 2: Use Atlas Email/Password (If SSO Is Not Forced)
If your organisation does not force SSO:
Go back to the Atlas login screen.
Enter your work email.
On the options screen, choose “Continue with Email and Atlas Password”.
Enter your Atlas application password to log in.
If you do not know your Atlas password or how to reset it, see your organisation’s guidance or contact your Atlas administrator.
Step 3: Try Again
Close your browser or app completely.
Reopen it and repeat the login process.
If you use a VPN or specific network, try again while connected to your usual corporate network if possible.
Step 4: Contact Support
If SSO still does not work, contact:
Your organisation’s IT/service desk, or
Your organisation's Atlas administrator, or
The Atlas Support Team ( Administrators or Service Owners Only)
Provide:
A screenshot of the error (if possible)
The exact error message text
The time and date of your login attempt
The email address you used
Whether you were using web or mobile app
This information helps support teams identify whether the issue is in Atlas, your account, or your identity provider.