Trouble Shooting
Helping you navigate the system
How do I change my atlas password after logging in?Updating your password following logging in
What if I don't have access to the registered email account?Regaining access to Atlas
How do I allow pop ups on my apple device?Allowing pop-ups on Atlas to resolve training launch issues
How do I allow pop-ups on android devices?Why does my training course not launch?
How do I allow pop ups?Allowing pop-ups on devices such as Firefox or Samsung Internet
How do I clear Cookies and Cache?Clearing these can help improve Atlas performance
How do I reset my Multi Factor Authentication (MFA) on Atlas?Resetting your MFA on Atlas
How do I resolve a duplicate username or email error in Atlas?Resolving common issues in Atlas
What should I do if leave has already been applied for the dates in Atlas?
How can I fix the “exceeding entitlement limit” error in Atlas?Fixing entitlement issues in Atlas
Why am I getting an error about public holidays or non-working days in Atlas?Fixing error messages on Atlas
Why isn't Atlas working on my device?Fixing common Atlas issues
How do I update and check my device clock?Making sure your computers time and date is correct
Why wont my dashboard load?Troubleshooting Atlas Dashboard issues
What happens if I keep getting error messages trying to log in?If you are struggling to get into Atlas