What Is Your Advice Number and PIN?
Your advice number is unique to you. It helps us confirm your identity and link to your previous advice.
Your PIN is a 4-digit code that keeps your advice line access secure.
Treat your PIN like a password. Do not share it with anyone.
How to Find Your Advice Number and PIN
Log in to Atlas.
Look for the bell symbol in the top right corner of your account.
Click the bell symbol to view your personal advice number and manage your PIN.
Managing Your PIN
Click the eye icon to see your current PIN.
If you have never changed your PIN, the default is 1234.
Use the ‘Change Advice Pin’ button to set a new PIN. You must do this at least once before calling the helpline, to keep your PIN private and secure.
Using Your Advice Number and PIN When Calling
When you call the advice line, the phone system will ask you to choose the service you need (e.g., H&S or Employment Law).
Next, enter your advice number and your 4-digit PIN.
If your details match our records and you are an active advice user, you will be connected to an adviser.
Troubleshooting
If you do not see your advice number in your Atlas account, first check with your company’s service owner to confirm you have the right permissions.
If you still have issues, contact Atlas Support via the chat function.
If your advice number is not recognised, contact Advice Support at [email protected].
Advice Line phone number: 0345 234 0404