Once a user has been set up with access to more than one company, here's what they can expect.
Logging in
How a user reaches Atlas determines which company's login screen they see first:
Via a welcome email — each welcome email contains a link that takes the user directly to that company's login screen. The first email guides them through setting a password. Any further welcome emails for additional companies confirm they can use their existing credentials.
Via a bookmarked link — takes the user to the login screen for that specific company.
Via the main Atlas URL — the user enters their email address and is taken to the last company they accessed.
Every Atlas email — including welcome emails, task notifications, and document alerts — displays the company name just below the Atlas logo, so users can always identify which company an email relates to.
Switching between companies
Once logged in, a company switcher is available at the top of every page. Users can switch between companies without logging out. They can also open a new browser tab and switch companies there, allowing them to work in two companies side by side.
Data stays separate
Each company's data is completely separate. When viewing one company, users only see the documents, files, training content, dashboards, and tiles that belong to that company. Nothing from another company is visible.
Multi-factor authentication (MFA)
If any one of the companies a user belongs to has MFA enabled, the user will be asked to complete MFA every time they log in — even if other companies don't require it. MFA will only stop being required once every company the user belongs to has it switched off.
Changing an email address
Because the email address is the link connecting a user across all their companies, it cannot be changed through the admin interface. If a user needs to update their email address, please contact us via [live chat or email](support email).
Logging out
Atlas uses a global logout. When a user logs out from any tab — regardless of which company they are viewing — they are immediately logged out of all companies and all open tabs at once.
💡 Tip: If a user reports being unexpectedly logged out, the most likely cause is that they or someone else clicked Log Out in another open tab